Privacy Policy

1. Introduction

Welcome to GMP FINTECH ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gmpfintech.com or use any of our services including DSA Loan Software, Leads Management, WhatsApp API, IVR, and related IT services for lending partners.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, mobile number, email address, PAN number, firm/company name, and city.
• Transaction Information: Order details, payment amounts, Order IDs, and transaction references processed via Paytm Payment Gateway.
• Usage Data: Pages visited, time spent on site, browser type, IP address, and device information collected automatically.
• Communication Data: Messages you send us via WhatsApp, contact forms, or email.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders for software and IT services.
• Communicate order status, delivery updates and support via WhatsApp or email.
• Send transactional messages, EMI reminders and service alerts through our WhatsApp API and IVR systems.
• Improve our website, software products, and customer service.
• Comply with legal obligations and resolve disputes.
• Prevent fraud and ensure payment security.

4. Payment Processing

Payments on our website are processed securely by Paytm Payment Gateway (a service of One97 Communications Ltd.). We do not store your card, UPI, or bank account details on our servers. All payment data is transmitted directly to Paytm's secure servers and is subject to Paytm's Privacy Policy.

5. WhatsApp & Communication Services

As a Meta-approved WhatsApp Business API partner, we may send you transactional messages related to your orders, loan services, and account status. By providing your mobile number, you consent to receive such messages. You can opt out at any time by messaging "STOP" to our WhatsApp number.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service Providers: Paytm (payment processing), Meta (WhatsApp API), telecom providers (IVR/SMS).
• Legal Requirements: When required by law, court order, or government authority.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. All data transmitted on our website is encrypted via SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Transaction records are retained for a minimum of 5 years in accordance with Indian financial regulations.

9. Your Rights

You have the right to access, correct, or request deletion of your personal data held by us. To exercise these rights, contact us at info@gmpfintech.com.

10. Cookies

Our website uses essential cookies for functionality (session management, security). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, although this may affect site functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: info@gmpfintech.com
• Phone / WhatsApp: +91 86859 49285
• Address: GMP FINTECH, Palwal, Haryana — India