Effective Date: 1st July 2025 | Last Updated: 28th July 2025
1. Overview
At GMP FINTECH, we are committed to delivering high-quality IT services, software solutions, and communication platforms to DSAs, loan agencies, and lending partners across India. We understand that circumstances may change, and this policy outlines the conditions under which refunds and cancellations may be requested.
⚠️ All our products are custom-built digital services. By placing an order, you acknowledge that once work has commenced, refunds are subject to the conditions outlined below.
2. Cancellation Policy
You may request a cancellation of your order under the following conditions:
- Before Work Commencement: If you cancel within 24 hours of placing your order and before our team has begun any development or configuration work, a full refund will be issued (less any payment gateway charges).
- After Work Has Begun: Once our team has started development, setup, or configuration, cancellation requests will be evaluated on a case-by-case basis. A partial refund may be issued based on the percentage of work completed.
- WhatsApp API Testing Pack (₹130): Due to the low cost and instant access nature of this product, no refund is available once API credentials have been issued.
3. Refund Eligibility
Refunds may be considered in the following cases:
- The service was not delivered within the agreed timeline due to our fault.
- The delivered software or website does not meet the agreed specifications as documented in the order.
- A technical error on our end caused a duplicate payment.
- A payment was processed but the order was not confirmed due to a gateway error.
4. Non-Refundable Services
The following are not eligible for refunds:
- Services where work has been delivered and accepted by the client.
- Monthly or subscription-based services once the billing period has started.
- WhatsApp API Testing Pack once credentials/access have been issued.
- Domain registration, hosting, or third-party service costs incurred on your behalf.
- Delays caused by the client's failure to provide required documents, content, or approvals.
- Services cancelled after 7 days from the order date.
5. Duplicate / Failed Transaction Refunds
If your payment was deducted but the transaction failed or was duplicated due to a technical issue with the Paytm Payment Gateway:
- The amount will be automatically reversed to your original payment method by Paytm within 5–7 business days.
- If the reversal does not occur, please contact us immediately with your Order ID and transaction reference.
- We will coordinate with Paytm to resolve the issue and initiate a manual refund if required.
6. How to Request a Refund
To request a refund or cancellation, please contact us through any of the following channels within 7 days of your order date:
Please include the following details in your request:
- Full Name
- Mobile Number used at checkout
- Order ID / Transaction ID
- Service ordered
- Reason for refund request
7. Refund Processing Timeline
Once a refund is approved:
- Refunds will be processed within 5–10 business days.
- The amount will be credited back to the original payment method (UPI, card, or net banking) used at the time of purchase.
- Processing time may vary depending on your bank or payment provider.
8. GST on Refunds
In accordance with GST regulations in India, GST (18%) collected on services is non-refundable once a tax invoice has been issued, except in cases of duplicate or failed transactions where no service was rendered.
9. Disputes
If you believe a refund has been unfairly denied, you may escalate the matter by emailing us at info@gmpfintech.com. All disputes will be resolved in accordance with Indian law and subject to the jurisdiction of courts in Palwal, Haryana.
10. Contact Us
For any refund or cancellation related queries:
